Ask for the information you need.
Email hello@ipdi.in and describe your request. You can ask what information is associated with an account, identify an inaccurate detail, request deletion or raise a concern about how data is handled.
The rights and options applicable to a particular request depend on the circumstances and relevant law. The final policy must confirm the responsible party, available procedures, exceptions and response periods.
- Access or information about data held.
- Correction of an inaccurate record.
- Deletion or account closure.
- Questions about a permission, provider, device copy or retention.
If an optical retailer holds your record.
Start with the shop that collected or entered your information, and tell the IPDI team which retailer is involved if you need help finding the appropriate route.
The team must determine the authority and responsibilities for the request. A person contacting the website cannot automatically gain access to another customer’s prescription, account or invoice.
What to include safely.
Provide a reply email address, the general nature of the request and an account or shop reference if known. The team may need a proportionate identity or authority check before responding to a request involving records.
Do not include passwords, App PINs, payment-card details, full prescriptions, face images or unsolicited identity documents in the initial message.
Website choices.
The live website uses Google Analytics through Site Kit. Motion controls change animation only and do not disable Analytics. A local motion preference can remember your presentation choice in this browser.
You can change motion settings or manage website data through your browser. Clearing local website preferences does not delete an IPDI app account or cloud records. The Cookies & Local Storage page describes website analytics and preferences; the complete production inventory and consent configuration still require review.
Policy facts awaiting approval.
The privacy policy is a review draft. Verified processing purposes, providers, data locations, retention periods, children’s-record handling and app camera / biometric behavior must be supplied by the owner before final publication.
Submitting a request does not activate an automated export, deletion or account-management operation. Operational integration and a defined request-handling process remain necessary.