This sends a request for review. It does not delete an account or execute a backend data operation.
How to start a request.
Email hello@ipdi.in with the subject Account deletion request. If you have an account, use the email address associated with it where possible. State whether you want to close the account, request deletion of particular information or ask what data is held.
You may also use the website’s privacy-request form when available. A submitted form is a request for review; it does not directly delete an account, revoke a login or run a database operation.
- Your name and reply email address.
- The account or shop identifier, if known and safe to share.
- Whether the request concerns account closure, selected information or a customer record.
- A brief description without prescriptions, face images, passwords or PINs.
Cloud records and on-device camera processing.
Customer records, bills and prescriptions are stored in the cloud for signed-in access across devices. Account or record removal therefore requires the app’s actual cloud-account procedure.
Eye PD camera photos, facial data and depth data are processed on the device and are not uploaded. This does not mean that customer records or subscription accounts are local-only.
What happens next.
The team needs to establish identity and the requester’s authority before acting on an account or someone else’s records. Proportionate verification may be necessary; do not send identity documents unless the team provides an appropriate verified process.
If the request concerns a customer record entered by an optical retailer, identify the retailer. The team must determine the appropriate responsible party and route for that record.
What still needs confirmation.
The owner has not yet confirmed the account-deletion backend, the precise data removed or retained, backup treatment, statutory exceptions, processing time or verification procedure. These details must be established and reflected in the final policy before app-store publication.
This page provides a contact pathway. It does not claim that an operational deletion workflow has been implemented or that a request guarantees immediate or complete erasure.
Before closing an account.
Ask the team about any information you may need to obtain, shop ownership implications, other authorized users, outstanding obligations and device copies. Export availability and recovery after deletion have not been verified.
For access, correction or a privacy question that does not require closure, use Data & Privacy Choices or email hello@ipdi.in.